Phone an adviser
If you have a housing problem, call our expert housing advice helpline
08000 495 495
You may be homeless if you’re sleeping rough, don’t have rights to stay where you are or you live in unsuitable housing. Even if you have a roof over your head you can still be homeless.
You don’t have to be sleeping on the streets to be classed as homeless. You might also be legally homeless if you are:
Anyone can be homeless. However, some groups of people are more vulnerable to homelessness because they have fewer rights, particular needs or are less able to cope by themselves. These include:
You could become homeless for many different reasons. These could include:
If you are homeless, or worried about becoming homeless, you should get advice as early as you can. An adviser might be able to help you find a way to stay in your home, find a new home more quickly or get in touch with your local council.
The council housing department might have to help you if you are homeless, or in danger of losing your home in the next 56 days. What help you are entitled to will depend on your circumstances but in most cases the council will have to provide you with advice and help at an early stage. They may have to help you find a home, or in some situations, help you keep your current home. In other cases, the council may have a duty to make sure you are provided with a home. For more details of what help you can get from the council, click here.
We are sorry that we cannot provide this information in Welsh, however if you would like to speak to an adviser in Welsh please contact 08000 495 495.
If you have a housing problem, call our expert housing advice helpline
08000 495 495
If you have a non-urgent problem and would like to speak to an advisor
email us
This page was last updated on: November 30, 2020
Shelter Cymru acknowledges the support of Shelter in allowing us to adapt their content. The information contained on this site is updated and maintained by Shelter Cymru and only gives general guidance on the law in Wales. It should not be regarded or relied upon as a complete or authoritative statement of the law.