Help from the council housing department
You can apply to the council housing department as a homeless person if you can’t stay in your home because of the situation. You should ask to make an ‘homelessness application‘. In most cases, the council should give you advice and help at an early stage to either prevent you from becoming homeless or to help you find somewhere more suitable to live. You may be entitled to emergency (or ‘interim’) housing. You will be asked to provide details of your situation and may be asked for supporting evidence. Supporting evidence could include details and dates of incidents and reports from the police (if they have been called). You may want to take a friend or an adviser along for moral support. If the council says it won’t help you because it believes it would have been reasonable for you to stay in your home, get advice from Shelter Cymru immediately.
Take a look at our page on Domestic abuse and homelessness for more advice.
Help from social services
Some groups of people may be entitled to help from social services, even if the housing department can’t help. This might be the case if you:
- Are elderly
- Have dependent children
- Are under 18
- Have left care (or are about to do so)
- Are mentally or physically disabled or ill
Social services may be able to help by finding accommodation for you, paying for a deposit or providing financial support. There are no rules about the kind of help social services have to provide, but an adviser may be able to tell you what sort of help you can expect.
Women experiencing domestic abuse may be able to stay in a women’s refuge. You can get more information on refuges from the free, 24-hour Live Fear Free confidential helpline on 0808 80 10 800 or visit Welsh Women’s Aid for more information. They can put you in touch with other agencies such as:
- The police
- The housing department
There is less specialist housing for men experiencing domestic abuse, but you can still apply to the council housing department as a homeless person.