If you still don’t get a response, you could consider court action.
A county court can order :
- that your landlord either protects your deposit or returns it to you
- that you should be awarded compensation between 1 and 3 times the amount of the deposit.
Before you start any court action you must send the landlord a ‘letter before action’. This warns the landlord that you plan to go court, but gives them the opportunity to respond to you and avoid this.
Your letter before action must give the landlord a deadline to respond. Allow at least 14 days.
The letter before action should set out the legal arguments you would use in court, including details of a claim for compensation and any evidence you will be relying on to back up your case. See our page on Considering court action for more advice and, if you decide to proceed, use our sample letter before action D3.