Once you have filled in the online form, use the Jobcentre phone to book your ‘Initial Evidence Interview’. This interview will be with someone called your ‘work coach’.
Ring the UC helpline on 0800 328 5644 to book your interview. (Welsh language : 0800 328 1744).
If you forget to book your interview, you should get a text or an email reminding you to do it.
When you go back for your interview you should take with you any documents you have, including any ID. See our checklist of things you can take with you. If you do not have everything, don’t worry – just take as much as you have.
If you do not have any identification the Jobcentre should still be able to help you. They may :
- ask you some security questions (if you have claimed benefits before)
- ask for a letter from a professional such as a doctor, social worker or support worker, or
- check to see whether anyone who works in the Jobcentre knows you.
It’s very important you go to the interview, even if it is hard to get there. If you don’t go your claim for UC might be closed and you will have to start all over again. This will mean that you could lose out on money.
If you can’t get to the interview call the UC helpline straight away, or log on to your online account and explain why you can’t make it.