What help can the council provide?
Local councils have legal duties towards homeless people. If you contact the council and you are homeless or in danger of losing your home in the next 56 days the council might have to help you. What help you are entitled to depends on your circumstances. In most cases the council will have to provide you with advice and help at an early stage. They may have to help you find a home, or in some situations, keep your current home. In other cases, the council may have a duty to make sure you are provided with a home.
Applying as homeless is not the same as putting your name on the waiting list for a permanent council home. Make sure the person you speak to understands that you need help immediately because you are homeless.
The pages in this section provide more information about what help the council can give you.
If you are eligible for help and in danger of losing your home in the next 56 days, the council must help you to try and keep your current home. This is known as the duty to help to prevent homelessness, or “the prevention duty”.