When deciding what are ‘reasonable steps’, the council should look at the circumstances and particular needs of your household. The council should talk to you about what steps would be appropriate in your case and agree the steps to be taken with you.
Examples of the reasonable steps a council could take are:
- providing you with a grant or a loan to pay a tenancy deposit or rent in advance on a new home;
- helping you set a realistic budget so that you can afford to pay for somewhere new;
- actively helping you arrange or apply for accommodation with another organisation, for example with a Housing Association, or an organisation that provides Supported Housing;
- actively helping you arrange or apply for private rented accommodation, shared housing or suitable, sustainable accommodation with family or friends;
- if you are at risk of abuse, helping you find a safe home or refuge, and/or referring you for legal advice if needed;
- helping you with an application for a Discretionary Housing Payment or to the Discretionary Assistance Fund;
- providing you with a furniture pack for a new home.
These are just examples of what steps the council might offer to take for you. They may offer other help which is not on the list. If there is some help that you think the council can provide which would help you secure accommodation then talk about that help with them.
When deciding what steps to take, the council can consider what resources they have available.
The council should agree with you the steps that are going to be taken. Some councils may agree a Personal Housing Plan with you. Ask for a copy of this so that you can see what has been agreed. If you do not have a Personal Housing Plan ask the council to write down the steps that have been agreed and give you a copy.
You should make sure you do everything that is agreed on the plan and go to any appointments that are arranged for you.