Whether and how you can challenge the council’s decision depends on what the decision is and why you think it is wrong. There are four ways in which the council can be challenged:
Review Most decisions that the council makes about homelessness applications can be challenged by requesting a review.
County court appeal If the review is not successful, it may be possible to appeal to the county court. You must start your appeal within 21 days of the date you are informed of the review decision. You should get advice before taking this action as an appeal can only be brought on limited grounds.
Judicial review Not all decisions can be challenged by review and county court appeal. Some decisions, such as a refusal by the council to accept a homelessness application, can only be challenged by judicial review. Judicial review is complicated and you will need help from an adviser.
Ombudsman complaints The Public Services Ombudsman for Wales can investigate complaints about how the council has dealt with your homelessness application. In particular, it may be worth complaining to the ombudsman if there have been long delays or the council has discriminated against you. If the ombudsman finds the council did something wrong it can recommend that you get compensation.